Shipping and Delivery Policy for Silkthrob
This policy outlines the shipping and delivery information for all products purchased from Silkthrob, including our Vibrators, Best Selling Products, Popular Products, and Newest Products. Please read the following details carefully to understand our processes and timelines.
Order Processing
All orders are processed within 1 to 2 business days (Monday through Friday, excluding holidays) after payment is confirmed. You will receive a shipping confirmation email with your tracking number once your order has left our fulfillment center. Orders placed after 12 PM local time, or on weekends and holidays, will be processed on the next business day.
Shipping Methods and Transit Times
We ship all products discreetly and securely via trusted carriers. Shipping methods and estimated delivery times are calculated at checkout and depend on your selected service and destination. Standard shipping typically takes 3 to 7 business days within the continental US. Expedited options (2-3 business days) and overnight shipping are available for most items. Please note that transit times are estimates and not guaranteed, as they are subject to carrier performance.
Shipping Destinations
We currently ship to all 50 United States, the District of Columbia, and to select international destinations. International shipping rates, delivery times, and any applicable customs duties or taxes will be displayed during checkout and are the responsibility of the customer. Some product restrictions may apply for international shipments.
Shipping Costs
Shipping costs are calculated in real-time based on the weight of your order, your selected shipping method, and your delivery address. You will see the final shipping charge before you complete your purchase. We occasionally offer free standard shipping promotions, which will be clearly advertised on our website.
Discreet Packaging
Your privacy is our priority. Every order from Silkthrob is shipped in plain, unmarked packaging. The return address on the label will show a neutral company name, not “Silkthrob.” The contents of the package are never indicated on the outside.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package’s journey. You can also track your order by logging into your account on the Silkthrob website.
Delivery Issues
It is the customer’s responsibility to ensure the shipping address provided is accurate and complete. We are not liable for packages lost, stolen, or delayed due to incorrect addresses. If your tracking information shows a delivered status but you have not received your package, please first check with your household members, neighbors, and the delivery carrier. For any lost or missing packages, contact our customer service team within 14 days of the estimated delivery date so we can assist you and initiate an inquiry with the carrier.
Holidays and Delays
Shipping carriers do not operate on major national holidays. Please account for potential delays during peak seasons (such as holidays and sale events) and due to unforeseen circumstances like severe weather or carrier service interruptions.
Contact Us
If you have any questions about our Shipping and Delivery Policy, or need assistance with a current order, please contact our customer service team at [email protected]. We are here to help ensure you have a smooth and satisfying experience.